http://hdl.handle.net/1893/1151 Electronic copies of Marketing and Retail book chapters and sections. 2026-09-25T08:44:07Z http://hdl.handle.net/1893/37686 Title: Using diaries as qualitative data Author(s): Branco-Illodo, Ines; Heath, Teresa; Gallage, H. P. Samanthika Editor(s): Belk, Russell W; Otnes, Cele Abstract: As personal, chronological records, diaries offer a site for introspection and self-learning and can be therapeutic. These properties make diaries a valuable tool for researchers in social sciences. Diary-based research methods are well established in many fields within social sciences. They have been used extensively in psychology, education, health, management, tourism, feminist studies and, increasingly, in consumer studies. In this chapter, we focus on diaries as a source of qualitative data in consumer research. In doing so, we consider the novel opportunities afforded by diaries as they leverage new communication technologies that make diaries convenient to maintain by consumers, and potentially easier for researchers to access and use. 2024-01-01T00:00:00Z http://hdl.handle.net/1893/37678 Title: Integrity and digital sustainability in eSports Author(s): Kolyperas, Dimitrios; Tzoumaka, Eugenia; Leivadi, Stella Editor(s): Elisavet Manoli, Argyro; Konstantopoulos, Ioannis Abstract: This chapter explores the interplay between integrity and digital sustainability within the rapidly evolving industry of eSports. Along with its unprecedented growth, the responsibilities of eSports organisations and eSports participants, whether players or spectators, stress the need to understand eSports from the lenses of sustainability and integrity. Informed by a comprehensive review of existing literature, this chapter relies on a qualitative analysis of industry practices, codes of conduct, and indicative cases and maps out the current landscape to identify potential challenges and opportunities pertinent to the integrity and sustainability nexus in eSports. By addressing frequently discussed issues, we further delve into more contemporary integrity challenges to reflect on the idiosyncrasy of the industry, eSports specificities and peculiarities, and digital complexities, i.e., data collection, transparency, storage, privacy, and security issues. This leads our inquiry to the identification of key digital sustainability matters, such as digital waste and energy footprint, digital inclusion and empowerment, as well as digital well-being and freedom. Finally, we review and contemplate on our sustainability/integrity agenda through the lens of the triple bottom line and link our earlier considerations focusing on economic prosperity, environmental and social matters in the industry of eSport. 2024-01-01T00:00:00Z http://hdl.handle.net/1893/37538 Title: Consumer vulnerability, consumer well-being, and caring marketplaces Author(s): Heath, Teresa; Branco-Illodo, Ines Editor(s): Daskalopoulou, Athanasia; Yannopolou, Natalia Abstract: This chapter discusses consumer vulnerability, consumer well-being, and caring marketplaces. We begin by defining these terms and exploring how they are intertwined. We then consider consumer vulnerability’s meanings and highlight its associated definitions and dimensions. From there, and following a critical approach, we turn our attention to how the marketplace can heighten consumer vulnerability. Subsequently, we explore the benefits of a care ethics approach to studying consumer vulnerability and propose a framework to address the topic. We further consider new sources of consumer vulnerability arising from the digital age. Finally, we draw our conclusions and suggest ways forward for scholarship in the field. 2025-01-01T00:00:00Z http://hdl.handle.net/1893/37494 Title: Urban Logistics and Retailing Author(s): Sparks, Leigh Editor(s): Monios, Jason; Budd, Lucy; Ison, Stephen Abstract: Retailing logistics has become a highly sophisticated operation over recent decades, attempting to match supply and demand whilst reducing costs. Pressures on urban systems and complications of urban delivery to stores, linked to trends for fast fashion, online sales and omni-channel retailing have increased and added costs and complexity. Concerns over the environmental impact of fashion and retail logistics and recent disruptions to supply chains (such as Brexit, COVID-19, the war in Ukraine and shipping, energy prices and labour shortages) have further pressured retail systems. Retail logistics generally and urban retail logistics specifically have thus begun to be re-assessed. Retailers’ aim has been to produce a more efficient and effective supply of products to stores and customers and thus enhance the customer experience and in turn increase sales, satisfaction and consumer loyalty. This has resulted in a transformation of approach and operations in retailing, and especially in their supply chains. The transport issues of urban areas in particular have come more into focus and so urban retail logistics has become more significant. This chapter considers these issues. It begins with a review of logistics and supply chain management and a focus on retail logistics and supply chains. This is followed by a consideration of the main practical issues that have emerged in recent years. The final section provides a consideration of the implications of these recent changes and trends, with a focus on the future shape of urban retail logistics.