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Issue DateTitleAuthor(s)Type
2009Dimensions of service quality and service climate: a study of bank customers and employees in four local Malaysian banksAb. Wahab, NorailisThesis or Dissertation
2013Explaining and predicting the single channel versus multi-channel consumer: the case of an embarrassing productLondono, Juan CarlosThesis or Dissertation
Nov-2004Konfiguration und Koordination internationaler DienstleistungsunternehmenHoltbruegge, Dirk; Kittler, Markus; Rygl, DavidPart of book or chapter of book
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