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STORRE: Stirling Online Research Repository
http://hdl.handle.net/1893/37932| Appears in Collections: | Marketing and Retail Journal Articles |
| Peer Review Status: | Refereed |
| Title: | Business continuity management in the sharing economy: Insights from Airbnb online reviews |
| Author(s): | Chen, Bowei Anker, Thomas Boysen Liang, Xiaoning |
| Contact Email: | sam.dixon@stir.ac.uk |
| Keywords: | Business continuity Sharing economy Airbnb Online reviews Text mining Topic modelling Sentiment analysis |
| Issue Date: | Apr-2025 |
| Date Deposited: | 10-Apr-2026 |
| Citation: | Chen B, Anker TB & Liang X (2025) Business continuity management in the sharing economy: Insights from Airbnb online reviews. <i>Tourism Management</i>, 107, Art. No.: 105067. https://doi.org/10.1016/j.tourman.2024.105067 |
| Abstract: | The aim of this paper is to demonstrate how text mining of online reviews can support business continuity management in the sharing economy during market turbulence. We use topic modelling and sentiment analysis of Airbnb online reviews to identify specific areas where short-term rental hosts can harness the power of the sharing-economy business model to bounce back from market disruption. The dataset comprises 894,686 online Airbnb reviews from the pre- and post-Covid periods. We approach the pandemic as a paradigm example of a high-impact, external market shock and infer insights and recommendations from the dataset that are relevant to the general understanding of business continuity management in the short-term rental, peer-to-peer sharing economy. |
| DOI Link: | 10.1016/j.tourman.2024.105067 |
| Rights: | This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited and no modifications or adaptations are made. For a full description of the license, please visit https://creativecommons.org/licenses/by-nc-nd/4.0/ |
| Licence URL(s): | http://creativecommons.org/licenses/by-nc-nd/4.0/ |
| File | Description | Size | Format | |
|---|---|---|---|---|
| Manuscript_JTMA-D-23-01797_Author Final Version.pdf | Fulltext - Accepted Version | 2.18 MB | Adobe PDF | Under Embargo until 2027-10-12 Request a copy |
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