Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/26592
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dc.contributor.authorBanaser, Manalen_UK
dc.contributor.authorStoddart, Kathleenen_UK
dc.contributor.authorCunningham, Nicolaen_UK
dc.date.accessioned2018-02-04T00:03:58Z-
dc.date.available2018-02-04T00:03:58Z-
dc.date.issued2017en_UK
dc.identifier.urihttp://hdl.handle.net/1893/26592-
dc.description.abstractBackground: The incidence of cancer in the Kingdom of Saudi Arabia (KSA) is increasing. Whilst meeting the growing demand for health care services in oncology, organisations must ensure they provide high quality care. Despite patient satisfaction being an important metric in assessing quality of care, there is a dearth of literature in this field in the KSA, particularly in oncology hospital wards. The aim of this study was to examine how interpersonal aspects of care and socio-cultural communication impact upon patient satisfaction in an oncology ward setting in the Saudi Regional Cancer Centre (SRCC), in Riyadh.  Methods: A sequential, explanatory, mixed methods design was employed. This paper presents the findings of the qualitative phase of the research, when semi-structured telephone and face-to-face interviews were conducted with 22 adult oncology inpatients admitted to the SRCC in Riyadh.  Findings: Three primary themes emerged from the interview data: doctor-patient relationship, nurse-patient relationship, and contextual factors of cancer in the KSA. The findings indicated that patient satisfaction levels were significantly influenced by the interpersonal aspects of care. Doctor-patient and nurse-patient relationships were deemed core to patients’ experiences, with person-centered, interpersonal skills being especially important. In addition, sociocultural issues such as language barriers and non-disclosure negatively impacted on levels of satisfaction. Attention to such factors is necessary to improve quality of care in oncology ward settings in the Kingdom. Improvements in care arising from enhanced interpersonal skills of staff, contextualised against a backdrop of social and cultural factors, would positively influence patient satisfaction in the KSA.  Conclusion: This study has provided new evidence supporting the need for stronger interpersonal relations and a more patient-centred approach in the oncology health system in the KSA. This research will assist policy makers and hospital management teams wanting to improve patient satisfaction in oncology wards in the KSA.en_UK
dc.language.isoenen_UK
dc.publisherResearch and Reviewsen_UK
dc.relationBanaser M, Stoddart K & Cunningham N (2017) A Qualitative Study of Patient satisfaction in Oncology Wards Setting in Saudi Arabia. Research and Reviews: Journal of Nursing and Health Sciences, 3 (3), pp. 85-97. http://www.rroij.com/open-access/a-qualitative-study-of-patient-satisfaction-in-oncology-wards-setting-in-saudi-arabia-.php?aid=86594en_UK
dc.rights© 2017 Banaser M, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.en_UK
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/en_UK
dc.subjectPatient satisfactionen_UK
dc.subjectPatient experienceen_UK
dc.subjectClinical effectivenessen_UK
dc.subjectOncologyen_UK
dc.subjectSaudi Arabiaen_UK
dc.subjectHospital wards settingsen_UK
dc.titleA Qualitative Study of Patient satisfaction in Oncology Wards Setting in Saudi Arabiaen_UK
dc.typeJournal Articleen_UK
dc.citation.jtitleResearch and Reviews: Journal of Nursing and Health Sciencesen_UK
dc.citation.issn2322-0104en_UK
dc.citation.volume3en_UK
dc.citation.issue3en_UK
dc.citation.spage85en_UK
dc.citation.epage97en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.identifier.urlhttp://www.rroij.com/open-access/a-qualitative-study-of-patient-satisfaction-in-oncology-wards-setting-in-saudi-arabia-.php?aid=86594en_UK
dc.citation.date27/12/2017en_UK
dc.contributor.affiliationKing Fahed Medical Cityen_UK
dc.contributor.affiliationHealth Sciences Stirlingen_UK
dc.contributor.affiliationHealth Sciences Stirlingen_UK
dc.identifier.wtid503290en_UK
dc.contributor.orcid0000-0002-2699-8257en_UK
dc.date.accepted2017-12-19en_UK
dcterms.dateAccepted2017-12-19en_UK
dc.date.filedepositdate2018-01-26en_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorBanaser, Manal|en_UK
local.rioxx.authorStoddart, Kathleen|en_UK
local.rioxx.authorCunningham, Nicola|0000-0002-2699-8257en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2018-01-26en_UK
local.rioxx.licencehttp://creativecommons.org/licenses/by-nc-nd/4.0/|2018-01-26|en_UK
local.rioxx.filenameBanaser_etal_RRJNHS_2017.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source2322-0104en_UK
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