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Appears in Collections:Faculty of Health Sciences and Sport Book Chapters and Sections
Title: Sources of support for employees in sport organizations
Authors: Woo, Boyun
Rocha, Claudio M
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Editors: Robinson, L
Chelladurai, P
Bodet, G
Downward, P
Citation: Woo B & Rocha CM (2011) Sources of support for employees in sport organizations. In: Robinson L, Chelladurai P, Bodet G, Downward P (ed.). Routledge Handbook of Sport Management. Routledge International Handbooks, Abingdon: Routledge, pp. 178-192.
Issue Date: 2011
Series/Report no.: Routledge International Handbooks
Abstract: First paragraph: What makes an organization successful? One would agree that employees of the organization play a key role in the success of overall organization since employees’ positive work attitudes and behaviors are essential to maintaining an organization. This may be particularly true for organizations that provide service. As a matter of fact, service organizations greatly rely their performance on employees because the employees are the ones who have direct contact with the customers and influence shaping the image of the organization in consumers’ mind. Since many sport organizations deal with service, keeping positive employees’ work attitudes and behaviors is essential for them.
Rights: This is an Accepted Manuscript of a book chapter published by Taylor & Francis Group in Robinson L, Packianathan C, Bodet G, Downward P (eds.) Routledge Handbook of Sport Management, on 20 Dec 2011, available online:

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