|Appears in Collections:||Marketing and Retail Journal Articles|
|Peer Review Status:||Refereed|
|Title:||Towards modeling the retailer as a brand: A social construction of the grocery store from the customer standpoint|
|Citation:||El-Amir A & Burt S (2010) Towards modeling the retailer as a brand: A social construction of the grocery store from the customer standpoint, Journal of Brand Management, 17 (6), pp. 429-445.|
|Abstract:||As a highly customer-sensitive business, retailing is one of the most socially active industries. Nevertheless, when addressing retailers as brands, the retailing literature has failed to account for their unique social orientation, exposing a gap in the literature. This paper utilizes the sociological view of brands to socially construct a conceptual retail brand model from the customer standpoint. An ethnographic study of grocery retailing revealed that the store has, metaphorically, a tree-shaped culture, which can organically model the interplay between building the retailer brand as a culture and the phases constituting the social-self concept.|
|Rights:||Published in the Journal of Brand Management. Copyright: © 2010 Palgrave Macmillan.; This is a post-peer-review, pre-copyedit version of an article published in the Journal of Brand Management. The definitive publisher-authenticated version Journal of Brand Management, Volume 17, Issue 6, April/May 2010, pp. 429 - 445 is available online at: http://www.palgrave-journals.com/bm/journal/v17/n6/abs/bm200936a.html|
Marketing and Retail Division
|Paper for JBM revisions FINAL.pdf||111.07 kB||Adobe PDF||View/Open|
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