Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/2529
Appears in Collections:Management, Work and Organisation Book Chapters and Sections
Title: Konfiguration und Koordination internationaler Dienstleistungsunternehmen
Authors: Holtbruegge, Dirk
Kittler, Markus
Rygl, David
Contact Email: markus.kittler@stir.ac.uk
Editors: Gardini, Marco A
Dahlhoff, H Dieter
Citation: Holtbruegge D, Kittler M & Rygl D (2004) Konfiguration und Koordination internationaler Dienstleistungsunternehmen. In: Gardini Marco A, Dahlhoff H Dieter (ed.). Management internationaler Dienstleistungen: Kontext - Konzepte - Erfahrungen, Germany: Springer Science+Business Media (Gabler: Wiesbaden), pp. 159-179.
Keywords: Configuration
Coordination
international services
service sector
value chain
typology
Issue Date: Nov-2004
Publisher: Springer Science+Business Media (Gabler: Wiesbaden)
Abstract: The article discusses a modified value chain for the service sector and developes a typology of different roles for foreign subsidiaries of service sector multinationals. The typology is based on the degree of standardization and the geographic distance between service production and service consumption. The four types developed and illustrated by selected cases are: (1) Absent adapter, (2) close customizer, (3) distant default and (4) standardized subsidiary.
Rights: Copyright with authors/publisher.; The publisher has not responded to our queries therefore this work cannot be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author; you can only request a copy if you wish to use this work for your own research or private study.
Type: Part of book or chapter of book
URI: http://hdl.handle.net/1893/2529
URL: http://books.google.co.uk/books?id=h54vB7tnSKAC&source=gbs_navlinks_s
Affiliation: Friedrich-Alexander-University of Erlangen-Nürnberg
Management Work and Organisation
Erlangen-Nuremberg University

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