Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/24502
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dc.contributor.authorBlake, Margareten_UK
dc.contributor.authorBowes, Alisonen_UK
dc.contributor.authorGill, Valdeepen_UK
dc.contributor.authorHusain, Fatimaen_UK
dc.contributor.authorMir, Ghazalaen_UK
dc.date.accessioned2017-05-24T23:40:53Z-
dc.date.available2017-05-24T23:40:53Z-
dc.date.issued2017-05en_UK
dc.identifier.urihttp://hdl.handle.net/1893/24502-
dc.description.abstractThis study explored underlying reasons for the expression of dissatisfaction with services among Bangladeshi and Pakistani social care users in England and investigated, using a collaborative approach, how these could be addressed.  In-depth interviews were conducted in Birmingham, Leeds and London during 2012-13 with 63 Bangladeshi, Pakistani and white British service users and 24 social care managers, social workers and care workers. A further 34 cognitive interviews were conducted within the same study. Following data analysis, three collaborative workshops involving service users and providers were held to validate the findings and to draw out policy and practice recommendations.  Analysis of the cognitive interviews showed that higher dissatisfaction amongst Bangladeshi and Pakistani service users reported in social care surveys was not due to questionnaire design. Instead in-depth interviews showed that dissatisfaction across all three groups was expressed along the social care journey, including accessing care, communication with social workers and, the nature of care received. Whilst many issues were common to all three groups, cultural differences also emerged as affecting experiences of social care. These included misunderstandings about family roles in care; gender issues, especially relating to women; language and communication barriers, alongside the need for a more nuanced approach to ethnic ‘matching’; and continuing limited cultural understanding among care workers. The collaborative workshops identified practical actions that could address some of the issues identified. These covered raising awareness of services within communities; improving support for informal carers; service user input to assessments; consistent and on-going sharing of information; improving access; and more efforts to diversify and appropriately train the social care workforce.  In conclusion, the paper presents reality of dissatisfaction among these groups and argues for more action involving communities and service providers to address these persistent issues collaboratively.en_UK
dc.language.isoenen_UK
dc.publisherWiley-Blackwellen_UK
dc.relationBlake M, Bowes A, Gill V, Husain F & Mir G (2017) A collaborative exploration of the reasons for lower satisfaction with services among Bangladeshi and Pakistani social care users. Health and Social Care in the Community, 25 (3), pp. 1090-1099. https://doi.org/10.1111/hsc.12411en_UK
dc.rightsThis item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. This is the peer reviewed version of the following article: Blake, M., Bowes, A., Gill, V., Husain, F. and Mir, G. (2017), A collaborative exploration of the reasons for lower satisfaction with services among Bangladeshi and Pakistani social care users. Health Soc Care Community, 25: 1090–1099, which has been published in final form at https://doi.org/10.1111/hsc.12411. This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.en_UK
dc.subjectAdult social careen_UK
dc.subjectethnic minorityen_UK
dc.subjectcare usersen_UK
dc.subjectservice user dissatisfactionen_UK
dc.titleA collaborative exploration of the reasons for lower satisfaction with services among Bangladeshi and Pakistani social care usersen_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate2017-11-26en_UK
dc.rights.embargoreason[HSCC-OA-16-0057.pdf] Publisher requires embargo of 12 months after formal publication.en_UK
dc.identifier.doi10.1111/hsc.12411en_UK
dc.identifier.pmid27885738en_UK
dc.citation.jtitleHealth and Social Care in the Communityen_UK
dc.citation.issn1365-2524en_UK
dc.citation.issn0966-0410en_UK
dc.citation.volume25en_UK
dc.citation.issue3en_UK
dc.citation.spage1090en_UK
dc.citation.epage1099en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusAM - Accepted Manuscripten_UK
dc.author.emaila.m.bowes@stir.ac.uken_UK
dc.citation.date25/11/2016en_UK
dc.contributor.affiliationNatCen Social Research (NatCen)en_UK
dc.contributor.affiliationDementia and Ageingen_UK
dc.contributor.affiliationNatCen Social Research (NatCen)en_UK
dc.contributor.affiliationNatCen Social Research (NatCen)en_UK
dc.contributor.affiliationUniversity of Leedsen_UK
dc.identifier.isiWOS:000400367700027en_UK
dc.identifier.scopusid2-s2.0-85005873085en_UK
dc.identifier.wtid544784en_UK
dc.contributor.orcid0000-0001-8594-7348en_UK
dc.date.accepted2016-10-13en_UK
dcterms.dateAccepted2016-10-13en_UK
dc.date.filedepositdate2016-11-04en_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionAMen_UK
local.rioxx.authorBlake, Margaret|en_UK
local.rioxx.authorBowes, Alison|0000-0001-8594-7348en_UK
local.rioxx.authorGill, Valdeep|en_UK
local.rioxx.authorHusain, Fatima|en_UK
local.rioxx.authorMir, Ghazala|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2017-11-26en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||2017-11-25en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/all-rights-reserved|2017-11-26|en_UK
local.rioxx.filenameHSCC-OA-16-0057.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0966-0410en_UK
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