Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/24169
Appears in Collections:Faculty of Social Sciences Journal Articles
Peer Review Status: Refereed
Title: The provision of emotional labour by health care assistants caring for dying cancer patients in the community: a qualitative study into the experiences of health care assistants and bereaved carers
Authors: Lovatt, Melanie
Nanton, Veronica
Roberts, Julie
Ingleton, Christine
Noble, Bill
Pitt, Elizabeth
Seers, Kate
Munday, Daniel
Contact Email: melanie.lovatt1@stir.ac.uk
Keywords: family carers
community care
emotional labour
health care assistants
palliative care
qualitative research
Issue Date: Jan-2015
Publisher: Elsevier
Citation: Lovatt M, Nanton V, Roberts J, Ingleton C, Noble B, Pitt E, Seers K & Munday D (2015) The provision of emotional labour by health care assistants caring for dying cancer patients in the community: a qualitative study into the experiences of health care assistants and bereaved carers, International Journal of Nursing Studies, 52 (1), pp. 271-279.
Abstract: Background  While previous research has suggested that health care assistants supporting palliative care work in the community regard the provision of emotional labour as a key aspect of their role, little research has explored the experiences of family carers who are the recipients of such support.  Objective  To explore the emotional labour undertaken by health care assistants working in community palliative care from the perspectives of both health care assistants and bereaved family carers.  Design  We conducted a qualitative interview study in 2011-2012 with bereaved family carers of cancer patients who had received the services of health care assistants in the community, and health care assistants who provided community palliative care services. Transcripts were coded and analysed for emergent themes using a constant comparative technique.  Settings  Three different research sites in the United Kingdom, all providing community palliative care.  Participants and methods  Semi-structured interviews were conducted with 33 bereaved family carers and eight health care assistants.  Results  Health care assistants view one of their key roles as providing emotional support to patients and their family carers, and family carers recognise and value this emotional support. Emotional support by health care assistants was demonstrated in three main ways: the relationships which health care assistants developed and maintained on the professional-personal boundary; the ability of health care assistants to negotiate clinical/domestic boundaries in the home; the ways in which health care assistants and family carers worked together to enable the patient to die at home.  Conclusion t Trough their emotional labour, health care assistants perform an important role in community palliative care which is greatly valued by family carers. While recent reports have highlighted potential dangers in the ambiguity of their role, any attempts to clarify the ?boundaries? of the health care assistant role should acknowledge the advantages health care assistants can bring in bridging potential gaps between healthcare professionals and family carers.
Type: Journal Article
URI: http://hdl.handle.net/1893/24169
DOI Link: http://dx.doi.org/10.1016/j.ijnurstu.2014.10.013
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: Sociology/Social Pol&Criminology
University of Warwick
University of Nottingham
University of Sheffield
University of Sheffield
Coventry and Warwickshire Partnership NHS Trust
University of Warwick
University of Warwick

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