Collaboration on the front-line: To what extent do organisations work together to provide housing services for military veterans in Scotland?

Abstract

ABSTRACT

This study examines collaborative working in the provision of housing services, explored by focusing on military veterans as the client group. Military veterans are recognised as being over represented in the homeless population and they are one of the few employment groups who usually have to give up their homes when they give up their employment. Therefore, access to services that assist them into housing are likely to be an important resource for them.

This study adopted a case study approach and an online survey to obtain empirical evidence to explore the extent of organisations working together to provide housing services for military veterans in Scotland. The work was underpinned by theoretical frameworks in governance, networks and partnership working. Governance theory provides an understanding of how state control impacts on organisational relationships and the fragmentation of public service delivery, with the associated drivers for collaborative working to provide cohesion into the system. Studying governance focuses attention on the blurring of organisational boundaries, which both enable and restrict partnership working. It requires actors to be prepared to take risks beyond their institutional boundaries to work with others; this is a barrier for some practitioners who do not have the remit to take such risks. The findings suggest veterans experience problems at the points of interaction with generic public service providers. Also, there is a perception that this group may have, or develop, post-traumatic stress disorder (PTSD). This perception may be over emphasised, however social housing providers are concerned about supporting this group in social housing tenancies.

Three themes emerged from the study. Firstly, coherent, rational and strategic drivers for collaborative working exist and are clear. Secondly, the obstacles to this rational objective of collaborative working include differing organisational objectives and ethos and the effects of state control on different types of organisations. Actors have to overcome these barriers to work with others, in networks, in order to provide services resulting in messy and patchy delivery. Finally, service users are left to negotiate the resulting disjointed and chaotic service provision. The thesis concludes that organisational collaborations to house military veterans are relatively new, and the extent of this activity is likely to be low throughout Scotland. Whilst collaborative working does improve housing outcomes for some military veterans, as an overall strategy it fails to deliver for all.