|Appears in Collections:||Management, Work and Organisation Journal Articles|
|Peer Review Status:||Refereed|
|Title:||‘If you are having a go at me, I am going to have a go at you’: The changing nature of social relationships of bank work under Performance Management|
Labour Process Theory
Performance Management Systems
Social relationships at work.
|Citation:||Laaser K (2016) ‘If you are having a go at me, I am going to have a go at you’: The changing nature of social relationships of bank work under Performance Management, Work, Employment and Society, 30 (6), pp. 1000-1016.|
|Abstract:||Over the last three decades work and employment in the private and public sector are increasingly subject to marketisation processes. A defining feature of marketised employment is the rise of performance management systems (PMS). This article utilises a novel framework of Sayer’s moral economy approach and labour process theory to explore the changing nature of bank work and social relationships between branch managers and branch workers before and after the implementation of PMSs in UK banks. This article illustrates how the social and moral texture of the social relationships between branch workers and their managers deteriorated after the implementation of PMS, resulting in the rise of hostile forms of engagement.|
|Rights:||This item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. Publisher policy allows this work to be made available in this repository. Published in Work Employment & Society by SAGE. The original publication is available at: http://wes.sagepub.com/content/early/2016/01/12/0950017015617686.abstract|
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