Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/23019
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: ‘If you are having a go at me, I am going to have a go at you’: The changing nature of social relationships of bank work under Performance Management (Forthcoming/Available Online)
Authors: Laaser, Knut
Contact Email: knut.laaser@stir.ac.uk
Keywords: Bank work
Labour Process Theory
Moral Economy
Performance Management Systems
Social relationships at work.
Issue Date: 12-Jan-2016
Publisher: SAGE
Citation: Laaser K ‘If you are having a go at me, I am going to have a go at you’: The changing nature of social relationships of bank work under Performance Management (Forthcoming/Available Online), Work, Employment and Society.
Abstract: Over the last three decades work and employment in the private and public sector are increasingly subject to marketisation processes. A defining feature of marketised employment is the rise of performance management systems (PMS). This article utilises a novel framework of Sayer’s moral economy approach and labour process theory to explore the changing nature of bank work and social relationships between branch managers and branch workers before and after the implementation of PMSs in UK banks. This article illustrates how the social and moral texture of the social relationships between branch workers and their managers deteriorated after the implementation of PMS, resulting in the rise of hostile forms of engagement.
Type: Journal Article
URI: http://hdl.handle.net/1893/23019
DOI Link: http://dx.doi.org/10.1177/0950017015617686
Rights: Publisher policy allows this work to be made available in this repository. Published in Work Employment & Society by SAGE. The original publication is available at: http://wes.sagepub.com/content/early/2016/01/12/0950017015617686.abstract
Affiliation: Management Work and Organisation

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