|Appears in Collections:||Management, Work and Organisation Journal Articles|
|Peer Review Status:||Refereed|
|Title:||Looking beyond bullying to assess the impact of negative behaviours on healthcare staff|
|Citation:||Pope R & Burnes B (2009) Looking beyond bullying to assess the impact of negative behaviours on healthcare staff, Nursing Times, 105 (39), pp. 20-24.|
|Abstract:||Background: Evidence suggests that bullying behaviours are common in the NHS. The various health organisations in the area studied had experienced problems with negative behaviours between staff and it was decided that research was needed. Aim: To assess and analyse negative behaviours experienced and/or witnessed by primary healthcare staff. Method: A mainly quantitative questionnaire was sent to random samples of staff in two primary care trusts, and a small "contact group" who had sought help due to negative behaviours. Results: In PCT A 63% and in PCT B 53% of respondents considered they had experienced and/or witnessed some level of negative behaviour in the previous 12 months. Most of the behaviour was described as incivility (67% in the random sample overall). Some of the incivility was also perceived as bullying, but some was not. However, whatever the perception, similar levels of negative effect were experienced. Discussion: Focusing on bullying alone and on frequency of behaviour misses part of the picture; what counts is the negative experience. Conclusion: Organisations need to take a broader view and prevent the full range of damaging negative behaviour between staff.|
|Rights:||The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.|
|BurnesNT2009.pdf||302.79 kB||Adobe PDF||Under Embargo until 31/12/2999 Request a copy|
Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependent on the depositor still being contactable at their original email address.
This item is protected by original copyright
Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
If you believe that any material held in STORRE infringes copyright, please contact email@example.com providing details and we will remove the Work from public display in STORRE and investigate your claim.