Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/19396
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Systemic evaluation: A participative, multi-method approach
Authors: Boyd, Alan
Geerling, Ted
Gregory, Wendy J
Midgley, Gerald
Murray, Peter
Walsh, Michael
Contact Email: m.p.walsh@stir.ac.uk
Keywords: community health services
community operational research
critical systems thinking
health
participation
systems methodology
Issue Date: Oct-2007
Publisher: Palgrave Macmillan for the OR Society
Citation: Boyd A, Geerling T, Gregory WJ, Midgley G, Murray P & Walsh M (2007) Systemic evaluation: A participative, multi-method approach, Journal of the Operational Research Society, 58 (10), pp. 1306-1320.
Abstract: This paper presents some new ideas on systemic evaluation developed in the context of a project to support capacity building for the evaluation of community health services. Emphases are placed on the need for stakeholder participation; dialogue on the boundaries of evaluations; considering multiple values; and ensuring that marginalized people and issues are properly accounted for. Further developing the work of previous authors, three different approaches to evaluation are outlined, each of which can be applied participatively: goal-based (where goals are set and their achievement is measured); stakeholder (where there are no pre-set goals, and different people's experiences and stories are surveyed to reveal significant issues); and organizational (where organizational processes are compared with models of good practice). There is a logical relationship between these: a stakeholder evaluation can lead to the setting of community-sensitive goals, the achievement of which can be measured through goal-based evaluation, and pursuit of the goals can be enhanced by organizational evaluation. A participative, flexible and responsive evaluation practice will often need to draw upon aspects of all three approaches. Initial feedback from health practitioners suggests that this way of thinking about systemic evaluation may prove useful in a range of situations faced by people in the statutory, voluntary and community sectors.
Type: Journal Article
URI: http://hdl.handle.net/1893/19396
DOI Link: http://dx.doi.org/10.1057/palgrave.jors.2602281
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: University of Manchester
University of Hull
Institute of Environmental Science and Research (ESR) Ltd., Christchurch, New Zealand
Institute of Environmental Science and Research (ESR) Ltd., Christchurch, New Zealand
University of Hull
People Centred Healthcare Management

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