Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/1192
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Success and Failure in the Simulation of an Accident and Emergency Department
Authors: Bowers, John
Ghattas, Mikhail
Mould, Gillian
Contact Email: gim1@stir.ac.uk
Keywords: health service
emergency departments
simulation
Issue Date: Sep-2009
Publisher: Palgrave Macmillan
Citation: Bowers J, Ghattas M & Mould G (2009) Success and Failure in the Simulation of an Accident and Emergency Department, Journal of Simulation, 3 (3), pp. 171-178.
Abstract: Healthcare simulation has the potential to offer many benefits but the implementation is often problematic. This paper describes the development of a simulation of an Accident and Emergency Department in an NHS hospital. The early experience of the client provoked great enthusiasm but ultimately the simulation failed to meet all expectations. The simulation delivered a number of benefits, notably in terms of stimulating constructive debate and helping the stakeholders appreciate the complete Accident and Emergency system. The project produced a technically proficient tool that was delivered too late to have the desired impact. This mixed record of success appears typical of many simulations. Important lessons were learned, both technically and in the management of client expectations, which have contributed to subsequent successful implementation in other departments of the hospital. The experience suggests that both potential clients and analysts need to establish realistic expectations and appreciate the particular challenges of simulation in a healthcare environment.
Type: Journal Article
URI: http://hdl.handle.net/1893/1192
URL: http://www.palgrave-journals.com/jos/index.html
DOI Link: http://dx.doi.org/10.1057/jos.2009.5
Rights: This is a post-peer-review, pre-copyedit version of an article published in the Journal of Simulation (doi:10.1057/jos.2009.5). The definitive publisher-authenticated version is in the Journal of Simulation, online at: http://www.palgrave-journals.com/jos/
Affiliation: People Centred Healthcare Management
NHS Fife
Management Work and Organisation

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