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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: More than a 'humpty dumpty' term: Strengthening the conceptualization of soft skills
Authors: Hurrell, Scott
Scholarios, Dora
Thompson, Paul
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Keywords: Contextual knowledge
meaning of skill
service work
soft skills
worker discretion
Issue Date: Feb-2013
Publisher: SAGE Publications / Uppsala University, Sweden, Department of Economic History
Citation: Hurrell S, Scholarios D & Thompson P (2013) More than a 'humpty dumpty' term: Strengthening the conceptualization of soft skills, Economic and Industrial Democracy, 34 (1), pp. 161-182.
Abstract: There is an ongoing sociological debate regarding which work activities can be considered 'skilled'. In recent years, this debate has become increasingly controversial due to the growing prominence of so-called 'soft skills', especially when used in interactive service work. This article seeks to strengthen the conceptualization of soft skills, through case study investigation, to determine whether or not they are worthy of the 'skilled' label. An expanded notion of skill is supported, recognizing that in service contexts displaying employer-facilitated worker discretion and requirements for contextual knowledge in the use of soft skills, the term can indeed have real meaning.
Type: Journal Article
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Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: Socio-Management
University of Strathclyde
Management Work and Organisation

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