Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10764
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Getting to the heart of the emotional labour process: a reply to Brook
Authors: Bolton, Sharon C
Contact Email: sharon.bolton@stir.ac.uk
Keywords: emotional labour
emotion work
labour process analysis
Issue Date: Sep-2009
Publisher: SAGE Publications for the British Sociological Association
Citation: Bolton SC (2009) Getting to the heart of the emotional labour process: a reply to Brook, Work, Employment and Society, 23 (3), pp. 549-560.
Abstract: In an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptualize emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to develop analytically the idea of emotional labour, that the typology introduced in Emotion Management in the Workplace (Bolton, 2005a) offers a nuanced explanatory framework; and that labour process analysis is its theoretical home.
Type: Journal Article
URI: http://hdl.handle.net/1893/10764
DOI Link: http://dx.doi.org/10.1177/0950017009337069
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: SMS Management and Support Team

Files in This Item:
File Description SizeFormat 
Bolton_2009_Getting_to_the_heart.pdf138.22 kBAdobe PDFUnder Embargo until 31/12/2999     Request a copy

Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependant on the depositor still being contactable at their original email address.

This item is protected by original copyright



Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

If you believe that any material held in STORRE infringes copyright, please contact library@stir.ac.uk providing details and we will remove the Work from public display in STORRE and investigate your claim.