|Appears in Collections:||Management, Work and Organisation Journal Articles|
|Peer Review Status:||Refereed|
|Title:||Getting to the heart of the emotional labour process: a reply to Brook|
|Authors:||Bolton, Sharon C|
labour process analysis
|Citation:||Bolton SC (2009) Getting to the heart of the emotional labour process: a reply to Brook. [Commentary on: Paul Brook, 'In critical defence of "emotional labour" refuting Bolton’s critique of Hochschild’s concept', Work Employment & Society, September 2009, vol. 23 no. 3, pp.531-548 ] Work, Employment and Society, 23 (3), pp. 549-560.|
|Abstract:||In an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptualize emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to develop analytically the idea of emotional labour, that the typology introduced in Emotion Management in the Workplace (Bolton, 2005a) offers a nuanced explanatory framework; and that labour process analysis is its theoretical home.|
|Rights:||The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.|
|Bolton_2009_Getting_to_the_heart.pdf||138.22 kB||Adobe PDF||Under Embargo until 31/12/2999 Request a copy|
Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependent on the depositor still being contactable at their original email address.
This item is protected by original copyright
Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
If you believe that any material held in STORRE infringes copyright, please contact firstname.lastname@example.org providing details and we will remove the Work from public display in STORRE and investigate your claim.