Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10735
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Changing faces: nurses as emotional jugglers
Authors: Bolton, Sharon C
Contact Email: sharon.bolton@stir.ac.uk
Keywords: Goffman
nurses
National Health Service
face-work
emotion-work
Issue Date: Jan-2001
Publisher: Blackwell Publishing for the Foundation for the Sociology of Health and Illness
Citation: Bolton SC (2001) Changing faces: nurses as emotional jugglers, Sociology of Health and Illness, 23 (1), pp. 85-100.
Abstract: Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approach to recognising a nurse's ability to present many 'faces'. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.
Type: Journal Article
URI: http://hdl.handle.net/1893/10735
DOI Link: http://dx.doi.org/10.1111/1467-9566.00242
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: SMS Management and Support Team

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