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Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10729
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dc.contributor.authorBolton, Sharon Cen_UK
dc.contributor.authorBoyd, Carolen_UK
dc.date.accessioned2014-02-21T02:41:14Z-
dc.date.available2014-02-21T02:41:14Zen_UK
dc.date.issued2003-06en_UK
dc.identifier.urihttp://hdl.handle.net/1893/10729-
dc.description.abstractThis article examines emotion in organizations and the emotion management skills organizational actors possess. While Hochschild's (1983) seminal work on emotional labour is perhaps one of the greatest contributions to our understanding of emotion in organizations, this article challenges key tenets of Hochschild's thesis and goes on to offer an evolved analysis of emotional labour and alternative conceptualizations of organizational emotionality. Using comparable data, this article depicts airline cabin crews as skilled emotion managers who are able to juggle and synthesize different types of emotion work dependent on situational demands. In addition, the capacity for cabin crews to resist and modify the demands of management and customers acts to further contradict Hochschild's claim regarding the 'transmutation' of feelings.en_UK
dc.language.isoenen_UK
dc.publisherSAGE Publications for the British Sociological Associationen_UK
dc.relationBolton SC & Boyd C (2003) Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart. Work, Employment and Society, 17 (2), pp. 289-308. https://doi.org/10.1177/0950017003017002004en_UK
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.en_UK
dc.rights.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_UK
dc.subjectcabin crewen_UK
dc.subjectemotional worken_UK
dc.subjectHochschilden_UK
dc.titleTrolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Hearten_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate2999-12-31en_UK
dc.rights.embargoreason[Bolton_2003_Trolley_dolly_or_skilled_emotion_manager.pdf] The publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.en_UK
dc.identifier.doi10.1177/0950017003017002004en_UK
dc.citation.jtitleWork, Employment and Societyen_UK
dc.citation.issn1469-8722en_UK
dc.citation.issn0950-0170en_UK
dc.citation.volume17en_UK
dc.citation.issue2en_UK
dc.citation.spage289en_UK
dc.citation.epage308en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emailsharon.bolton@stir.ac.uken_UK
dc.contributor.affiliationManagement, Work and Organisationen_UK
dc.contributor.affiliationUniversity of Glasgowen_UK
dc.identifier.wtid736191en_UK
dcterms.dateAccepted2003-06-30en_UK
dc.date.filedepositdate2013-01-28en_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorBolton, Sharon C|en_UK
local.rioxx.authorBoyd, Carol|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2999-12-31en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||en_UK
local.rioxx.filenameBolton_2003_Trolley_dolly_or_skilled_emotion_manager.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0950-0170en_UK
Appears in Collections:Management, Work and Organisation Journal Articles

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