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Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: How information about other people's personal experiences can help with healthcare decision-making: a qualitative study
Authors: Entwistle, Vikki
France, Emma
Wyke, Sally
Jepson, Ruth
Hunt, Kate
Ziebland, Sue B
Thompson, Andrew
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Keywords: Experiential information
Patients’ narratives
Screening decisions
Treatment decisions
Issue Date: Dec-2011
Publisher: Elsevier
Citation: Entwistle V, France E, Wyke S, Jepson R, Hunt K, Ziebland SB & Thompson A (2011) How information about other people's personal experiences can help with healthcare decision-making: a qualitative study, Patient Education and Counseling, 85 (3), pp. e291-e298.
Abstract: OBJECTIVE To investigate people's views of using 'general facts' and information about other people's 'personal experiences' for health-related decision-making. METHODS Sixty-two people, who between them had experience of five different focal health issues, participated in 12 focus groups and 9 interviews. Exploration of uses of the two types of information was supported by discussion of illustrative excerpts. RESULTS There was less discussion of 'general facts'; participants thought it obvious that good decisions required these. Participants reported having used 'personal experiences' information to: recognise decisions that needed consideration; identify options; appraise options and make selections (including by developing and reflecting on their reasoning about possible choices); and support coping strategies. Their inclination to use 'personal experiences' information was apparently moderated by assessments of personal relevance, the motives of information providers and the 'balance' of experiences presented. CONCLUSION People can use 'personal experiences' information in various ways to support their decision-making, and exercise some discrimination as they do. PRACTICE IMPLICATIONS 'Personal experiences' information may help people in a number of ways in relation to decision-making. However, 'personal experiences' information does not replace the need for 'general facts' and care should be taken when it is used in resources for patients.
Type: Journal Article
DOI Link:
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: University of Dundee
HS Research - Stirling
NMAHP Research
HS Research - Stirling
University of Glasgow
University of Oxford
University of Edinburgh

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