Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10488
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dc.contributor.authorFarquharson, Barbaraen_UK
dc.contributor.authorAllan, Julia Len_UK
dc.contributor.authorJohnston, Derek Wen_UK
dc.contributor.authorJohnston, Marieen_UK
dc.contributor.authorChoudhary, Carolyn Jen_UK
dc.contributor.authorJones, Martyn Cen_UK
dc.date.accessioned2014-09-14T12:04:06Z-
dc.date.available2014-09-14T12:04:06Zen_UK
dc.date.issued2012-07en_UK
dc.identifier.urihttp://hdl.handle.net/1893/10488-
dc.description.abstractAims. This paper is a report of a study, which assessed levels of stress amongst nurses working in a healthcare telephone-advice service. We explored whether stress related to performance, sickness absence, and intention to leave. Background. Nurses report high levels of stress, as do call-centre workers. The emergence of telephone health advice services means many nurses now work in call-centres, doing work that differs markedly from traditional nursing roles. Stress associated with these roles could have implications for nurses, patients, and service provision. Design. This paper reports cross-sectional survey results. The design of the overall study included longitudinal elements. Method. A comprehensive study of stress was conducted amongst nurses working for a telephone-advice service in Scotland (2008-2010). All nurse-advisors were approached by letter and invited to participate. A total of 152 participants (33%) completed a questionnaire including General Health Questionnaire-12, Work Family Conflict Questionnaire, Job Satisfaction Scale and a measure of intention to leave the telephone-advice service and rated the perceived stress of 2 working shifts. Nurses' employers provided data on sickness absence and performance. Results. Overall levels of psychological distress were similar to those found amongst Scottish women generally. In multiple regression, work-family conflict was identified as a significant predictor of job satisfaction and intention to leave, and significantly related to sickness absence. There were significant correlations between General Health Questionnaire scores and perceived stress of shifts and some performance measures. Conclusions. Work-family conflict is a significant predictor of job satisfaction, intention to leave, and sickness absence amongst telephone helpline nurses. Minimizing the impact of nurses' work on their home lives might reduce turnover and sickness absence.en_UK
dc.language.isoenen_UK
dc.publisherWiley-Blackwellen_UK
dc.relationFarquharson B, Allan JL, Johnston DW, Johnston M, Choudhary CJ & Jones MC (2012) Stress amongst nurses working in a healthcare telephone-advice service: relationship with job satisfaction, intention to leave, sickness absence, and performance. Journal of Advanced Nursing, 68 (7), pp. 1624-1635. https://doi.org/10.1111/j.1365-2648.2012.06006.xen_UK
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.en_UK
dc.rights.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_UK
dc.subjectjob satisfactionen_UK
dc.subjectnursesen_UK
dc.subjectstressen_UK
dc.subjecttelephone triageen_UK
dc.subjectwork-family conflicten_UK
dc.subjectNurses Job stressen_UK
dc.subjectNursing Psychological aspectsen_UK
dc.subjectAbsenteeism (Labor)en_UK
dc.subjectWork and familyen_UK
dc.titleStress amongst nurses working in a healthcare telephone-advice service: relationship with job satisfaction, intention to leave, sickness absence, and performanceen_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate3000-01-01en_UK
dc.rights.embargoreason[jan6006.pdf] The publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.en_UK
dc.identifier.doi10.1111/j.1365-2648.2012.06006.xen_UK
dc.citation.jtitleJournal of Advanced Nursingen_UK
dc.citation.issn1365-2648en_UK
dc.citation.issn0309-2402en_UK
dc.citation.volume68en_UK
dc.citation.issue7en_UK
dc.citation.spage1624en_UK
dc.citation.epage1635en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emailbarbara.farquharson1@stir.ac.uken_UK
dc.contributor.affiliationNMAHPen_UK
dc.contributor.affiliationUniversity of Aberdeenen_UK
dc.contributor.affiliationUniversity of Aberdeenen_UK
dc.contributor.affiliationUniversity of Aberdeenen_UK
dc.contributor.affiliationUniversity of Stirlingen_UK
dc.contributor.affiliationUniversity of Dundeeen_UK
dc.identifier.isiWOS:000305514900018en_UK
dc.identifier.wtid759420en_UK
dc.contributor.orcid0000-0001-9295-3156en_UK
dcterms.dateAccepted2012-07-31en_UK
dc.date.filedepositdate2013-01-16en_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorFarquharson, Barbara|0000-0001-9295-3156en_UK
local.rioxx.authorAllan, Julia L|en_UK
local.rioxx.authorJohnston, Derek W|en_UK
local.rioxx.authorJohnston, Marie|en_UK
local.rioxx.authorChoudhary, Carolyn J|en_UK
local.rioxx.authorJones, Martyn C|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate3000-01-01en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||en_UK
local.rioxx.filenamejan6006.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0309-2402en_UK
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles

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