Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10157
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Modelling outpatient capacity for a diagnosis and treatment centre
Authors: Bowers, John
Lyons, Bob
Mould, Gillian
Symonds, Tom
Contact Email: j.a.bowers@stir.ac.uk
Keywords: outpatient, diagnosis and treatment centres
capacity planning
service re-design
patient pathways
Issue Date: Aug-2005
Publisher: Springer Verlag
Citation: Bowers J, Lyons B, Mould G & Symonds T (2005) Modelling outpatient capacity for a diagnosis and treatment centre, Health Care Management Science, 8 (3), pp. 205-211.
Abstract: When health service managers in Nottingham planned to move much of their outpatient activity to a proposed Diagnosis and Treatment Centre (DTC) they welcomed the opportunity to re-design the delivery of these services in a new setting. However, the lack of accessible, detailed information about outpatients' resource requirements posed an initial problem. Numerous, separate information systems offered diverse data: these were validated and assimilated into a single model of outpatient requirements. Discussions with staff and examples of innovative practice in other hospitals were investigated to develop an understanding of the implications of re-design for resources and capacity planning. The result was a high level outpatient planning model which could estimate the outpatients' requirements for related services such as radiology, therapies, pathology, endoscopy, cardiology tests, pharmacy and even patient transport. The model was developed as a decision support tool for managers examining a range of options for the Diagnosis and Treatment Centre allowing them to explore the effects of assumptions about future demand and changing practice in the delivery of healthcare.
Type: Journal Article
URI: http://hdl.handle.net/1893/10157
DOI Link: http://dx.doi.org/10.1007/s10729-005-2011-0
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: People Centred Healthcare Management
University of Stirling
Management Work and Organisation
Nottingham University Hospitals NHS Trust

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